資料來源: iRead

Performance management

For courses in Performance Appraisal, Compensation Management, & Training and Development.

Performance Management, 2/e, is the first text to emphasize that the key competitive advantage in today’s globalized world lies, not in technology and products, but in its PEOPLE.

In today’s globalized world it is easy to gain access to the competition’s technology and products. What is it then, that makes some businesses more successful than others? What is today’s key competitive advantage?

In this text, the answer is people. Organizations with motivated and talented employees offering outstanding service to customers are likely to pull ahead of the competition, even if the products offered are similar to those offered by the competitors. This text is about the design and implementation of successful performance management systems.

• Performance Management is a continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with the strategic goals of the organization; Pg. 77
o Focuses on research-based findings and up-to-date applications that help increase an organization’s human capital; Pg. 84

o Performance observation, evaluation, and improvement are ongoing processes, some concepts and practices may be introduced early on in a cursory manner first but receive more detailed treatment in later sections; Pg. 94
o Emphasis on best practices and describes the necessary steps to create a top-notch performance management system; Pg. 206
來源: iRead
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